The Fundraising Regulator has published the names and details of investigations into ten charities and agencies.

This included a complaint against JustGiving that Gift Aid had not been applied to an individual’s donation, prompting concerns that Gift Aid was being removed from other eligible donations. Although the regulator found that JustGiving had investigated the complaint promptly and had been correct to remove the Gift Aid because the donation was not eligible, it had failed to communicate effectively with the complainant so it breached the code. The regulator has recommended JustGiving improve its complaints handling process. The platform has accepted the findings and recommendation. Read the full report on the investigation here.